Guest Services Captain - Bell & Concierge Lead

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 38,000 - 52,000; Full time

Job summary

Sandia Resort & Casino in Albuquerque, NM seeks a Guest Services Supervisor to coordinate guest requests and lead Bell Person and Door Staff. You will ensure courteous, informative service and a seamless guest experience.

The role requires strong public relations, interpersonal and communication skills, plus a proven ability to organize and supervise a team. You will handle special requests for events, transport, flowers, and other arrangements.

Qualifications

• High School diploma or GED required.
• Two years experience including one year supervisory experience.
• Must be at least 21 years of age.
• Must possess and maintain a valid, unrestricted New Mexico Driver's License.

Responsibilities

• Supervises Bell Person and Door Staff.
• Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Ensures all customer contact is courteous, informative and thorough.
• Handles all special requests for guests including limousines, flowers and arrangements for special events on and off the property.
• Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
• Empowered to ensure customer problems/complaints are resolved in a prompt, courteous and efficient manner.
• Maintains knowledge of Resort, Community and Special Events to provide guests with accurate, proper information.
• Always demonstrates a positive demeanor to customers, both internal and external.
• Administers superior customer service to all guests.
• Picks up and delivers items or run errands for guests.
• Supervises guest services staff when needed.
• Must attend/complete all required departmental training sessions.
• Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.

Skills

Public relations

Interpersonal skills

Verbal communication

Written communication

Customer service

Organizational skills

Education

High School diploma or GED

2 years experience with 1 year supervisory

Job description

Sandia Resort & Casino in Albuquerque, NM seeks a Guest Services Supervisor to coordinate guest requests and lead Bell Person and Door Staff. You will ensure courteous, informative service and a seamless guest experience.

The role requires strong public relations, interpersonal and communication skills, plus a proven ability to organize and supervise a team. You will handle special requests for events, transport, flowers, and other arrangements.