Valet Operations Lead

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 36,000 - 48,000; Full time

Job summary

Sandia Resort & Casino in Albuquerque, NM seeks a responsible Valet Supervisor to oversee valet attendants, enforce service standards, and assist with training and scheduling. The role requires ensuring safe vehicle handling, record-keeping, and collaboration with other departments to enhance guest experience.

The ideal candidate will have 3+ years in hospitality or customer service, a clean driving record, and the ability to operate manual and automatic transmissions.

Qualifications

• Must have three (3) years hospitality or customer service experience.
• Ability to provide exceptional customer service.
• Ability to follow instructions.
• Good driving record.
• Knowledge of local area.
• Ability to drive a vehicle equipped with manual transmission.
• Ability to retrieve customer’s vehicle safely and quickly.

Responsibilities

• Enforce guest service standards for valet team members.
• Assist Front Office Manager with training, scheduling, and other employee issues.
• Interviews and hires staff as needed.
• Maintains security controls for vehicles and keys.
• Supervises tipping procedures and ensures adherence to tipping rules.
• Demonstrates competence with the CPVS labor tracking system.
• Park and retrieve guest vehicles per policies and procedures.
• Report accidents or vehicle damage to the valet service and track vehicle information.
• Collaborate with other departments to support guest experience.
• Attend required departmental training.
• Build strong relationships with guests and coworkers.
• Maintain punctual attendance per attendance policy.

Skills

Hospitality experience

Customer service

Follow instructions

Good driving record

Local area knowledge

Manual transmission driving

Vehicle retrieval safety

Education

High School diploma or GED

Must be at least 25 years old

Tools

CPVS system

Job description

Sandia Resort & Casino in Albuquerque, NM seeks a responsible Valet Supervisor to oversee valet attendants, enforce service standards, and assist with training and scheduling. The role requires ensuring safe vehicle handling, record-keeping, and collaboration with other departments to enhance guest experience.

The ideal candidate will have 3+ years in hospitality or customer service, a clean driving record, and the ability to operate manual and automatic transmissions.