Guest Services Captain – Bell & Valet

Koloa Landing Poipu Beach Resort; Koloa (HI); On-site; USD 30,000 - 42,000; Full time

Job summary

Azul Hospitality is seeking a Bell Attendant to warmly welcome guests, assist with luggage, and provide information on hotel services and local attractions. The role requires maintaining a professional front desk presence and coordinating with other departments to ensure smooth operations.

You will supervise team members, participate in the hiring process, and ensure knowledge of hotel products, services, events, pricing, and policies.

Qualifications

• Must be able to speak, read, write and understand English.
• Excellent customer relations and communication skills.
• Detail oriented with strong organizational abilities.
• Basic computer skills including MS Office; familiarity with PMS/PBX is a plus.
• Ability to interact professionally with guests and internal departments.

Responsibilities

• Greet guests, escort to rooms, assist with luggage.
• Inform guests about safety features and hotel services; promote outlets as time permits.
• Store and handle luggage; assist with loading/unloading.
• Call taxis for guests and provide information on local attractions.
• Supervise baggage transfers and amenity deliveries; complete daily paperwork.
• Maintain check-in area appearance and assist other departments as needed.
• Provide training and supervise staff; participate in interviews and hiring.

Skills

Guest service

Customer relations

Communication

Team supervision

Education

High school diploma

Tools

Windows OS

MS Office

PMS

PBX

POS

Job description

Azul Hospitality is seeking a Bell Attendant to warmly welcome guests, assist with luggage, and provide information on hotel services and local attractions. The role requires maintaining a professional front desk presence and coordinating with other departments to ensure smooth operations.

You will supervise team members, participate in the hiring process, and ensure knowledge of hotel products, services, events, pricing, and policies.