VIP Casino Host: Elite Guest Relations & Promotions

Sandia Casino; Albuquerque (NM); On-site; USD 43,000 - 48,000; Full time

Job summary

Sandia Casino in Albuquerque, NM is seeking a Casino Host to cultivate VIP patrons and drive revenue through personalized service and engagement at events and promotions.

You will build relationships with high-end guests, track visits, and coordinate travel and accommodations to enhance their experiences while promoting rewards programs. A high school diploma and casino/outside sales experience are required; bilingual Spanish/English is a plus.

Qualifications

• Required: High School Diploma or GED.
• Two years casino or outside sales experience required.
• Must be at least 21 years old.

Responsibilities

• Cultivate and manage premium VIP players and relationships.
• Maintain VIP book and analyze patron data to drive visits.
• Greet patrons and provide exceptional customer service.
• Deescalate volatile situations when needed.
• Coordinate travel, hotel, golf, spa, etc. for VIPs within guidelines.
• Promote Peak Rewards and high-limit gaming participation.

Skills

Interpersonal skills

Verbal communication

Problem solving

Cross-department collaboration

Professional appearance

Customer service

Windows/Office

Bilingual Spanish/English

Education

High School Diploma or GED

Two years casino or outside sales experience

Must be at least 21

College degree (preferred)

Job description

Sandia Casino in Albuquerque, NM is seeking a Casino Host to cultivate VIP patrons and drive revenue through personalized service and engagement at events and promotions.

You will build relationships with high-end guests, track visits, and coordinate travel and accommodations to enhance their experiences while promoting rewards programs. A high school diploma and casino/outside sales experience are required; bilingual Spanish/English is a plus.