Guest Services Bellperson — Immediate Benefits from Day 1

Hotel Leveque; Oak Brook (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Insurance enrollment from day 1

Paid time off from day 1

Holiday pay from day 1

Hotel and travel discounts

Professional development and promotion

Job summary

The Drake Oak Brook, Autograph Collection in Oak Brook, IL is seeking a Bellperson to warmly greet guests on arrival and departure, assist with luggage, and provide information about hotel services and local attractions. You will escort guests to rooms, deliver luggage promptly, and maintain professional communication with other departments to fulfill guest requests.

Join a luxury environment where appearance, confidentiality, and brand standards matter, and where you will deliver outstanding

Responsibilities

• Immediately acknowledges and greets guest in a professional manner in accordance with brand standards.
• Offers assistance with vehicle doors and luggage upon guest arrival.
• Escorts incoming guests to rooms, assists with luggage and offers information of available services and facilities of hotel, points of interest and local attractions.
• Explains features of room such as operation of radio, television, air conditioning, and how to place telephone calls.
• Deliver luggage to guest rooms in timely and professional manner.
• Arrange and store luggage carts safely and take extreme care when loading and unloading guests’ property.
• Must thoroughly and professionally communicate with all departments regarding guest needs and requests.
• Maintain accurate knowledge of all property offerings, including descriptions of all outlets, hours of operation and any in-house events taking place.
• Knowledge of general local area information.
• Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
• Maintain cleanliness of Front Drive and ensure work area is orderly and properly stocked.
• Complete assigned duties within each shift.
• Maintains a high level of confidentiality with all guest information.
• Maintain appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Handle all guest service issues in an immediate and professional manner.
• Deliver excellent customer service in an efficient manner.

Job description

The Drake Oak Brook, Autograph Collection in Oak Brook, IL is seeking a Bellperson to warmly greet guests on arrival and departure, assist with luggage, and provide information about hotel services and local attractions. You will escort guests to rooms, deliver luggage promptly, and maintain professional communication with other departments to fulfill guest requests.

Join a luxury environment where appearance, confidentiality, and brand standards matter, and where you will deliver outstanding