Guest Experience Bellperson: Luggage & Service Pro

The Drake Oak Brook, Autograph Collection; Oak Brook (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Job summary

The Drake Oak Brook, Autograph Collection is seeking a Bellperson to greet guests on arrival and departure and assist with luggage, ensuring timely delivery and professional service per brand standards. You will escort guests to rooms, explain features, and provide information on hotel services and local attractions.

This role emphasizes coordination with other departments, confidentiality, and maintaining a neat front drive while delivering excellent guest service.

Qualifications

• Greet guests professionally per brand standards.
• Assist guests with luggage and luggage carts.
• Provide information on hotel services and local attractions.
• Maintain front drive cleanliness and organization.

Responsibilities

• Greet guests on arrival and departure in a professional manner.
• Assist with doors, luggage, and escort guests to rooms.
• Explain room features and how to use in-room amenities.
• Coordinate with other departments to meet guest needs and requests.
• Maintain confidentiality and uphold appearance and uniform standards.

Job description

The Drake Oak Brook, Autograph Collection is seeking a Bellperson to greet guests on arrival and departure and assist with luggage, ensuring timely delivery and professional service per brand standards. You will escort guests to rooms, explain features, and provide information on hotel services and local attractions.

This role emphasizes coordination with other departments, confidentiality, and maintaining a neat front drive while delivering excellent guest service.