Bellperson

Hotel Leveque; Oak Brook (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Insurance enrollment from day 1

Paid time off from day 1

Holiday pay from day 1

Hotel and travel discounts

Professional development and promotion

Job summary

The Drake Oak Brook, Autograph Collection in Oak Brook, IL is seeking a Bellperson to warmly greet guests on arrival and departure, assist with luggage, and provide information about hotel services and local attractions. You will escort guests to rooms, deliver luggage promptly, and maintain professional communication with other departments to fulfill guest requests.

Join a luxury environment where appearance, confidentiality, and brand standards matter, and where you will deliver outstanding

Responsibilities

• Immediately acknowledges and greets guest in a professional manner in accordance with brand standards.
• Offers assistance with vehicle doors and luggage upon guest arrival.
• Escorts incoming guests to rooms, assists with luggage and offers information of available services and facilities of hotel, points of interest and local attractions.
• Explains features of room such as operation of radio, television, air conditioning, and how to place telephone calls.
• Deliver luggage to guest rooms in timely and professional manner.
• Arrange and store luggage carts safely and take extreme care when loading and unloading guests’ property.
• Must thoroughly and professionally communicate with all departments regarding guest needs and requests.
• Maintain accurate knowledge of all property offerings, including descriptions of all outlets, hours of operation and any in-house events taking place.
• Knowledge of general local area information.
• Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
• Maintain cleanliness of Front Drive and ensure work area is orderly and properly stocked.
• Complete assigned duties within each shift.
• Maintains a high level of confidentiality with all guest information.
• Maintain appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Handle all guest service issues in an immediate and professional manner.
• Deliver excellent customer service in an efficient manner.

Job description

The Drake Oak Brook, Autograph Collection

The Bellperson will greet guests at arrival and departure and ensure all luggage are delivered/collected accurately, efficiently and on time. Maintain proper records of luggage, parcels or letters for guests. Provide information as requested by guests or patrons.

What’s in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

Essential Duties and Responsibilities

• Immediately acknowledges and greets guest in a professional manner in accordance with brand standards.
• Offers assistance with vehicle doors and luggage upon guest arrival.
• Escorts incoming guests to rooms, assists with luggage and offers information of available services and facilities of hotel, points of interest and local attractions.
• Explains features of room such as operation of radio, television, air conditioning, and how to place telephone calls.
• Deliver luggage to guest rooms in timely and professional manner.
• Arrange and store luggage carts safely and take extreme care when loading and unloading guests’ property.
• Must thoroughly and professionally communicate with all departments regarding guest needs and requests.
• Maintain accurate knowledge of all property offerings, including descriptions of all outlets, hours of operation and any in-house events taking place.
• Knowledge of general local area information.
• Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
• Maintain cleanliness of Front Drive and ensure work area is orderly and properly stocked.
• Complete assigned duties within each shift.
• Maintains a high level of confidentiality with all guest information.
• Maintain appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Handle all guest service issues in an immediate and professional manner.
• Deliver excellent customer service in an efficient manner.

The Drake Oak Brook, Autograph Collection

Hotel with 153 Rooms

Lose Yourself In History at Our Oak Brook Hotel

Follow Chicago icons' footsteps and reserve a hotel room at the Drake Oak Brook, Autograph Collection. A beacon of style and class since the 1960s, our Oak Brook, IL hotel is easily accessible from O’Hare and Midway airports. A sense of grandeur marks your arrival at the hotel as sumptuous furnishings and impressive artwork greet you.

After check-in, explore attractions like the Brookfield Zoo or Oak Brook Center shopping—or immerse yourself in the energy of downtown Chicago.

Upon your return, relax in luxury hotel accommodations equipped with superb bedding and modern features, followed by a session in the fitness center. Dinner options include the Colonial Room, Coa, and the Polo Lounge.

Meeting and wedding guests appreciate our elegant, European-inspired event spaces. Our motto is Ubi Tempus Quietus, or “where time rests.” So travel to a bygone era of refinement while staying at our renowned Oak Brook hotel.