Guest Services: Bell/Valet Attendant

The Umstead Hotel and Spa; Cary (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee discount

Paid time off

Vision insurance

Job summary

The Umstead Hotel and Spa in Cary, NC seeks a valet/bell attendant to greet guests, assist with luggage, and park/retrieve vehicles safely. You will coordinate with Bell staff and Front Office to ensure guest satisfaction and smooth operations.

The role requires a courteous, patient service mindset, ability to work flexible shifts including weekends, and strong attention to safety and guest privacy.

Qualifications

• Demonstrates professional guest-facing skills and a courteous demeanor.
• Able to multi-task in a fast-paced hotel environment.
• Able to stand for long periods and lift up to 60 lbs.
• Maintains safety and security in parking areas and handles keys carefully.
• Cooperates with bell staff and front desk to fulfill guest requests.

Responsibilities

• Greet guests and assist with entering and leaving the property.
• Park and retrieve guest cars safely and efficiently.
• Tag keys with date, time and guest name.
• Assist guests with loading/unloading luggage.
• Respond to guest requests and provide directions or arrangements as needed.

Skills

Customer service

Multitasking

Stand for long periods

Lifting 60 lbs

Job description

To increase guest satisfaction by providing efficient, prompt, trouble free and courteous Front Office service as well as retrieving guest vehicles connected with arriving, departing, and in-house guests, in line with the hotels guidelines, and The Umstead Hotel and Spas guidelines and service concepts. Also responsible for welcoming guests, expressing verbal/fond farewell, assisting with guest luggage, providing directions and any other guest related assistance. Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any security or safety problems. Able to effectively re-route traffic to alternate parking levels or locations when the parking facility reaches maximum capacity and keep informed supervisors and Front Office.

*pay range includes tips*

Job Requirements:

• Welcomes guests to the hotel with appropriate greeting
• Open hotel main doors and assist guest entering and leaving the property
• Assist guest with opening and closing vehicle doors
• Assist guests with loading and unloading luggage
• Acknowledge and greet guests within 60 seconds and provide fast, friendly service
• Communicate proper parking procedures to guests
• Tag guest vehicle keys with date, time, and name
• Able to effectively park and retrieve guests cars without causing damage to the vehicle
• Ensure that parked cars are locked and that keys are stored safely or returned to the owner
• Responds to guest requests for information about the hotel and its surroundings
• Arranges for special services requested by the guest i.e Taxi, Ecostyle or Uber
• Arranges fulfillment of guest services by working with Bell staff, and Reception Agents
• Resolves any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotel
• Give a fond farewell to all guest who are departing and thank them
• Communicates effectively with guests, colleagues, and supervisors
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Document and report all vehicle incidents like damages, accidents, theft, missing articles etc..
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotels guests
• Uses the appropriate approach to respond to negative comments and complaints; and notifies Front Office Manager immediately for appropriate follow-up

Qualifications

• Uses the appropriate approach to respond to negative comments /complaints and notifies Front Office Manager immediately for appropriate follow-up
• Able to multi-task and work in a fast-paced environment
• Able to stand long periods
• Fulfills any special requests/needs of guests (i.e. room deliveries, shoe shine, etc)
• Assists other departments when necessary
• Drive and park guest cars
• Flexible schedule and ability to work all shifts including weekends and holidays
• Adheres to the Forbes 5 Star standards at all times, other hotel policy and standards of service

Additional Information for Success

• Practice the Hotel’s 4 Supporting Values
• Attends meetings and training required by the Front Office Manager, Director of Rooms, Human Resources or General Manager;
• Accepts flexible work schedule to include nights and weekends necessary for uninterrupted service to hotel guests;
• Maintains own working area and materials are kept clean, tidy and in good shape; reports defective materials and equipment to the Assistant Front Office Manager;
• Ensures all discrepancies in own cash are declared to the Front Office Manager and Director of Finance;
• Ensures that guest details are not disclosed;
• Maintains high confidentiality in regards to guest privacy;
• Reports any suspicious behavior of guests and staff to the Manager on Duty;
• Ensures that all potential and real hazards are reported appropriately and immediately;
• Fully understands the hotel’s fire, emergency, and bomb procedures;
• Follows emergency procedures to provide for the security and safety of guests and employees;
• Works in a safe manner that does not harm or injure self or others;
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations;
• Anticipates possible and probable hazards and conditions and notifies the Front Office Manager;
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language, language and conduct.

Qualifications

• Valid drivers license and clean driving record.
• Must be able to stand during entire shift.
• Must have professional appearance and attitude at all times according to hotel quality standards
• Be able to lift 60 lbs

Full Time Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types

• Tips