Guest Services: Bell/Valet Attendant

Paycom - ATS; Cary (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

The Umstead Hotel and Spa in Cary, NC is seeking a Full Time Front Office/Valet attendant to welcome guests, assist with luggage, and park guest cars safely according to hotel guidelines. You will re-route traffic as needed and coordinate with Bell staff to fulfill guest service requests, including taxis or rides.

Ideal candidates have a valid driver's license with a clean driving record, can stand for long periods, lift up to 60 lbs, and maintain a professional appearance and positive attitude.

Qualifications

• Valid driver's license is required.
• Able to stand during entire shift.
• Maintain professional appearance and demeanor at all times per hotel standards.
• Be able to lift up to 60 lbs.

Responsibilities

• Welcome guests to the hotel and open doors for them.
• Assist guests with loading and unloading luggage.
• Park and retrieve guest cars without causing damage.
• Provide fast, friendly service and greet guests promptly.
• Direct guests and communicate parking procedures clearly.
• Tag guest vehicle keys with date, time, and name.
• Ensure vehicles are secure and keys returned to owner.
• Coordinate with Bell staff and Reception for guest services.

Skills

Valid driver's license

Clean driving record

Stand for long periods

Professional appearance and attitude

Lift 60 lbs

Job description

Job Details

Job Location: NC The Umstead Hotel and Spa - Cary, NC 27513, Position Type: Full Time, Salary Range: $11.00 Hourly, Job Shift: Flex AM/PM, To increase guest satisfaction by providing efficient, prompt, trouble free and courteous Front Office service as well as retrieving guest vehicles connected with arriving, departing, and in-house guests, in line with the hotel’s guidelines, and The Umstead Hotel and Spa’s guidelines and service concepts. Also responsible for welcoming guests, expressing verbal/fond farewell, assisting with guest luggage, providing directions and any other guest related assistance. Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any security or safety problems. Able to effectively re-route traffic to alternate parking levels or locations when the parking facility reaches maximum capacity and keep informed supervisors and Front Office.

*pay range includes tips*

Job Requirements

• Welcomes guests to the hotel with appropriate greeting
• Open hotel main doors and assist guest entering and leaving the property
• Assist guest with opening and closing vehicle doors
• Assist guests with loading and unloading luggage
• Acknowledge and greet guests within 60 seconds and provide fast, friendly service
• Communicate proper parking procedures to guests
• Tag guest vehicle keys with date, time, and name
• Able to effectively park and retrieve guests cars without causing damage to the vehicle
• Ensure that parked cars are locked and that keys are stored safely or returned to the owner
• Responds to guest requests for information about the hotel and its surroundings
• Arranges for special services requested by the guest i.e Taxi, Ecostyle or Uber
• Arranges fulfillment of guest services by working with Bell staff, and Reception Agents
• Resolves any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotel
• Give a fond farewell to all guest who are departing and thank them
• Communicates effectively with guests, colleagues, and supervisors
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Document and report all vehicle incidents like damages, accidents, theft, missing articles etc..
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests
• Uses the appropriate approach to respond to negative comments and complaints; and notifies Front Office Manager immediately for appropriate follow-up

Qualifications:

• Uses the appropriate approach to respond to negative comments /complaints and notifies Front Office Manager immediately for appropriate follow-up
• Able to multi-task and work in a fast-paced environment
• Able to stand long periods
• Fulfills any special requests/needs of guests (i.e. room deliveries, shoe shine, etc)
• Assists other departments when necessary
• Drive and park guest cars
• Flexible schedule and ability to work all shifts including weekends and holidays
• Adheres to the Forbes 5 Star standards at all times, other hotel policy and standards of service

Additional Information for Success:

• Practice the Hotel’s 4 Supporting Values
• Attends meetings and training required by the Front Office Manager, Director of Rooms, Human Resources or General Manager;
• Accepts flexible work schedule to include nights and weekends necessary for uninterrupted service to hotel guests;
• Maintains own working area and materials are kept clean, tidy and in good shape; reports defective materials and equipment to the Assistant Front Office Manager;
• Ensures all discrepancies in own cash are declared to the Front Office Manager and Director of Finance;
• Ensures that guest details are not disclosed;
• Maintains high confidentiality in regards to guest privacy;
• Reports any suspicious behavior of guests and staff to the Manager on Duty;
• Ensures that all potential and real hazards are reported appropriately and immediately;
• Fully understands the hotel’s fire, emergency, and bomb procedures;
• Follows emergency procedures to provide for the security and safety of guests and employees;
• Works in a safe manner that does not harm or injure self or others;
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations;
• Anticipates possible and probable hazards and conditions and notifies the Front Office Manager;
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language, language and conduct.

Qualifications:

• Valid drivers license and clean driving record.
• Must be able to stand during entire shift.
• Must have professional appearance and attitude at all times according to hotel quality standards
• Be able to lift 60 lbs

Full Time Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Tips