Guest Services Bell Concierge (Luggage & Valet)

Crescent Hotels & Resorts; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Bell Attendant in Houston, TX to warmly welcome guests, assist with luggage, and guide guests through hotel facilities and services. You will maintain the lobby area, manage luggage, and support front desk operations.

The role involves guest interaction, timely luggage handling, and occasional airport pickups in a fast-paced hotel environment. Ideal candidates are friendly, attentive, and reliable, with the ability to work across shifts and maintain

Responsibilities

• Show guests to room assisting them with their luggage.
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
• Check luggage for hotel guests both for day and overnight.
• Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
• Open doors and greet guests in a friendly and courteous manner.
• Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
• Post the daily events board and entertainment board in the lobby.
• Maintain an open communication line through all shifts by proper use of intershift log.
• Deliver messages and valet to guest rooms.
• Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
• May perform the duties of a valet as required.
• Assist front desk with key inventory twice weekly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned

Job description

Crescent Hotels & Resorts is seeking a Bell Attendant in Houston, TX to warmly welcome guests, assist with luggage, and guide guests through hotel facilities and services. You will maintain the lobby area, manage luggage, and support front desk operations.

The role involves guest interaction, timely luggage handling, and occasional airport pickups in a fast-paced hotel environment. Ideal candidates are friendly, attentive, and reliable, with the ability to work across shifts and maintain