Guest Services Bell Attendant

Plazahotelelpaso; Boston (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Company Match

Travel Discounts

Commuter Benefits

Professional Development

Referral Bonus

Job summary

HHM Hotels is seeking a Bell Person to warmly greet guests, assist with luggage, and guide them through hotel services and amenities on site. You will escort guests to rooms, deliver items, and help with room changes while maintaining a strong focus on guest satisfaction.

The role emphasizes reliable luggage handling, safety practices, and knowledge of local attractions to enhance guest experiences. Competitive wages apply for full-time and part-time positions within a hotel environment.

Qualifications

• High School diploma preferred.
• Previous customer experience required or equivalent training.

Responsibilities

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guests to hotel rooms.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms.
• Assist guests with room changes.
• Stock pantry when necessary.
• Maintain lists/brochures of local attractions and transportation guides.
• Perform house attendant functions when staff shortages occur.
• Be aware of guest satisfaction scores and work toward improving scores.
• Follow sustainability guidelines and HHM Earth'sView program.
• Practice safe work habits and wear protective safety equipment.

Skills

Customer service

Luggage handling

Guest interaction

Education

High School diploma

Job description

HHM Hotels is seeking a Bell Person to warmly greet guests, assist with luggage, and guide them through hotel services and amenities on site. You will escort guests to rooms, deliver items, and help with room changes while maintaining a strong focus on guest satisfaction.

The role emphasizes reliable luggage handling, safety practices, and knowledge of local attractions to enhance guest experiences. Competitive wages apply for full-time and part-time positions within a hotel environment.