Guest Services Bellperson & Luggage Concierge

The Crescent Hotels Group; Houston (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

The Crescent Hotels & Resorts is hiring for a Bell Attendant/Valet role to warmly welcome guests, assist with luggage, and maintain lobby areas. You will explain hotel facilities, hours of operation, and help guests navigate the property with courteous professional service.

You will also support the front desk, deliver messages, shuttle guests to airports, and assist with key inventory when needed, ensuring a clean, guest-ready environment across shifts.

Qualifications

• Provide exceptional guest service in a hospitality environment.
• Strong communication and interpersonal skills.
• Ability to assist guests with luggage and directions.

Responsibilities

• Show guests to room and assist with luggage.
• Explain facilities, hours of operation, and answer questions.
• Check luggage for day and overnight.
• Maintain the lobby, bell stand, and baggage room cleanliness.
• Open doors and greet guests in a friendly, courteous manner.
• Deliver messages and valet to guest rooms.
• Perform airport pickups and drop-offs and inspect vehicles.
• May perform valet duties as required.
• Assist front desk with key inventory twice weekly.
• Comply with attendance rules and be available to work regularly.
• Perform any other related duties as assigned.

Skills

Guest service

Communication

Hospitality

Job description

The Crescent Hotels & Resorts is hiring for a Bell Attendant/Valet role to warmly welcome guests, assist with luggage, and maintain lobby areas. You will explain hotel facilities, hours of operation, and help guests navigate the property with courteous professional service.

You will also support the front desk, deliver messages, shuttle guests to airports, and assist with key inventory when needed, ensuring a clean, guest-ready environment across shifts.