Guest Services Bell Concierge

Infor; Temecula (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Pechanga Resort Casino in Temecula, CA seeks a Bell Person to assist with guest arrivals and service standards, supporting the Bell Services Department and maintaining inventory of department supplies. The role focuses on guest satisfaction, check-in/check-out assistance, answering questions, and up-selling Resort outlets while coordinating with other departments.

A High school diploma and at least 1 year of related work experience are preferred; ability to use Opera system and communicate in

Qualifications

• Education requirement: High school diploma or GED with at least 1 year of related work experience preferred.
• Strong communication skills and professional demeanor essential for guest interactions.
• Proficiency in English and ability to work with diverse guests and team members.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Respond to guest inquiries in a professional manner.
• Resolve guest issues efficiently and courteously.
• Upsell the resort’s outlets and promotional amenities.
• Coordinate with other departments on service delivery and guest expectations.
• Provide information on resort services and safety procedures.

Skills

Guest service

Communication skills

Professional demeanor

English proficiency

Team collaboration

Customer focus

Problem solving

Education

High school diploma or GED

Tools

OPERA system

Job description

Pechanga Resort Casino in Temecula, CA seeks a Bell Person to assist with guest arrivals and service standards, supporting the Bell Services Department and maintaining inventory of department supplies. The role focuses on guest satisfaction, check-in/check-out assistance, answering questions, and up-selling Resort outlets while coordinating with other departments.

A High school diploma and at least 1 year of related work experience are preferred; ability to use Opera system and communicate in