Guest Services Bell Attendant – Check-In & Concierge

Infor; Temecula (CA); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Pechanga Resort Casino in Temecula, CA seeks a Bell Person to assist guests and support the Bell Services Department. Responsibilities include check-in/out, answering inquiries, upselling outlets, and coordinating with other departments to meet guest expectations.

Qualifications include a high school diploma or GED and at least one year of related experience, with strong English communication and a professional demeanor. Must be able to work weekends/holidays.

Qualifications

• High school diploma or GED, and at least one year of related work experience preferred.
• Ability to read and comprehend simple instructions and write simple correspondence.
• Ability to communicate clearly with guests and Team Members in English.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Respond to guest inquiries in a professional manner.
• Resolve guest issues promptly and courteously.
• Upsell the resort’s outlets and promotional amenities.
• Coordinate with other departments on service delivery and guest expectations.
• Provide accurate information about Pechanga Resort Casino services.
• Follow resort policies and service standards.

Skills

Guest service

Communication

English fluency

Professional demeanor

Weekend/holiday availability

Education

High school diploma or GED

Tools

OPERA

Job description

Pechanga Resort Casino in Temecula, CA seeks a Bell Person to assist guests and support the Bell Services Department. Responsibilities include check-in/out, answering inquiries, upselling outlets, and coordinating with other departments to meet guest expectations.

Qualifications include a high school diploma or GED and at least one year of related experience, with strong English communication and a professional demeanor. Must be able to work weekends/holidays.