Guest Services Associate — Resort Welcome & Reservations

Travel + Leisure Co.; Portland (OR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off (varies by role)

401k with employer match

Legal and identity theft plan

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. in Portland, OR is seeking a Guest Services Associate to warmly welcome guests, assist with registration and checkout, and share information about the resort and local attractions.

This role involves processing transactions, issuing room keys, confirming reservations, and quoting room rates while maintaining a professional appearance, clear communication, accuracy, and the ability to multitask in a fast-paced environment.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Welcome guests warmly from registration to checkout.
• Guide guests through the registration process, issue unit keys, and share resort information.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts and complete cashier responsibilities.
• Complete check-out procedures and verify charges in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns promptly.

Skills

Communication skills

Cash handling

Multitasking

Attention to detail

Basic computer skills

Problem solving

Professional appearance

English proficiency

Job description

Travel + Leisure Co. in Portland, OR is seeking a Guest Services Associate to warmly welcome guests, assist with registration and checkout, and share information about the resort and local attractions.

This role involves processing transactions, issuing room keys, confirming reservations, and quoting room rates while maintaining a professional appearance, clear communication, accuracy, and the ability to multitask in a fast-paced environment.