Guest Services Associate — Resort Front Desk (Sign-On Bonus)

Travel + Leisure Co.; Granby (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Life and accident coverage

Disability insurance

Volunteer time off

401k with employer match

Identity theft protection

Wellness program

Employee Assistance Program

Paid time off & holidays

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registration, issue keys, and provide information on resort amenities and area attractions. You will process transactions, balance cash, and ensure accurate guest folios.

The role requires strong English communication, attention to detail, and the ability to multitask in a fast-paced environment while delivering exceptional hospitality.

Qualifications

• Customer service experience preferred.
• Strong written and verbal English communication skills.
• Ability to handle cash and transactions accurately.
• Problem-solver who can work with minimal supervision.
• Capable of multitasking in a fast-paced setting.
• Demonstrated attention to detail and organization.
• Proficient with basic computer applications.

Responsibilities

• Greet guests warmly and provide exceptional service.
• Guide guests through registration, issue unit keys, and explain resort amenities.
• Process cash and credit card transactions following procedures.
• Balance cash, perform bucket checks, and manage cash handling tasks.
• Complete checkout procedures and verify charges in folios.
• Confirm reservations for individuals or groups and answer inquiries.

Skills

Customer service

Communication

Cash handling

Problem solving

Multitasking

Attention to detail

Basic computer skills

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registration, issue keys, and provide information on resort amenities and area attractions. You will process transactions, balance cash, and ensure accurate guest folios.

The role requires strong English communication, attention to detail, and the ability to multitask in a fast-paced environment while delivering exceptional hospitality.