Evening Front Desk Guest Services Associate

Wyndham; Birch Bay (WA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in the United States to provide warm welcomes, guide guests through registration, issue keys, and share information about the resort and local attractions. The role emphasizes friendly service, accurate cash handling, and efficient checkout processes.

Responsibilities include processing reservations, giving room rate quotes, and responding promptly to guest inquiries while maintaining a professional appearance and positive attitude.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Greet guests warmly from registration to checkout.
• Guide guests through registration, issue keys, and share information about the resort and area attractions.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts and complete money-handling responsibilities.
• Complete checkout procedures and verify that charges are reflected in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns promptly.

Skills

Customer service

English fluency

Cash handling

Multitasking

Attention to detail

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in the United States to provide warm welcomes, guide guests through registration, issue keys, and share information about the resort and local attractions. The role emphasizes friendly service, accurate cash handling, and efficient checkout processes.

Responsibilities include processing reservations, giving room rate quotes, and responding promptly to guest inquiries while maintaining a professional appearance and positive attitude.