Guest Services Associate (Part Time) - Flexible Shifts

Hampton Inn Cleveland; Cleveland (TN); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Paid Time Off

Health, Wellness, and Care benefits

401(k) and matching

Job summary

Hampton Inn Cleveland is looking for a part-time Guest Services / Front Desk Representative to provide exceptional customer service to guests. This role involves managing guest information, handling check-in/check-out procedures, and ensuring all safety and security protocols are followed. Ideal candidates will possess strong communication skills, a dedicated work ethic, and the ability to thrive under pressure. Opportunities for career growth and various employee benefits are included.

Qualifications

• Must be responsible for the security of guests and hotel assets.
• Able to communicate effectively in writing, by telephone, and in person.
• Must have knowledge of emergency procedures.

Responsibilities

• Deliver outstanding customer service consistently.
• Check guest accounts for accuracy.
• Sell and up-sell rooms to walk-ins and reservations.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Job description

Hampton Inn Cleveland is looking for a part-time Guest Services / Front Desk Representative to provide exceptional customer service to guests. This role involves managing guest information, handling check-in/check-out procedures, and ensuring all safety and security protocols are followed. Ideal candidates will possess strong communication skills, a dedicated work ethic, and the ability to thrive under pressure. Opportunities for career growth and various employee benefits are included.