Museum Associate (Visitor Services & Store)

Norman Rockwell Museum; Massachusetts; On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Staff membership

Complimentary admission passes

Job summary

Norman Rockwell Museum in Massachusetts is seeking a friendly Museum Associate to support Visitor Services, Museum Store, and special programs. You will greet visitors, process admissions and sales, answer questions, and help create a welcoming experience on campus.

The role is part-time, three days per week including one weekend day, with after-hours events as needed. A passion for visual arts and excellent communication are essential.

Qualifications

• Customer service oriented with ability to interact with visitors.
• Comfortable handling sales and admission transactions.
• Ability to operate POS and reservation systems.
• Proficiency in basic computer tasks and digital records.

Responsibilities

• Greets visitors and provides orientations and recommendations.
• Sells experiences to visitors and handles POS transactions.
• Answers questions by phone and in person; assists with online bookings.
• Performs opening and closing duties as assigned.

Skills

Customer service

Cash handling

POS experience

Microsoft Office

Education

High school diploma

Tools

POS systems

Microsoft Office

Job description

Description

Our Mission

The Norman Rockwell Museum illuminates the power of American illustration art to reflect and shape society, and advances the enduring values of kindness, respect, and social equity portrayed by Norman Rockwell.

As a center devoted to the art of illustration, the Museum also exhibits the works of contemporary and past masters in an ongoing series of compelling artist showcases. Set on a picturesque 36-acre estate in the hometown of America’s favorite artist, the Norman Rockwell Museum is one of the crown jewels of the Berkshires.

Equity Goals

NRM embraces the values of diversity, equity, access, and inclusion to create a successful workplace and a more equitable society. Our mission embodies these values. We are committed to building a team that represents a variety of identities, experiences, backgrounds, perspectives, and skills. We believe that the more inclusive we are, the more successful the organization, its employees, and our work in the world will be. Norman Rockwell Museum is an equal opportunity employer that is committed to equity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Norman Rockwell Museum is a drug-free workplace.

The Position

The Museum Associate works in Visitor Services and Museum Store and enjoys a variety of opportunities to interact with visitors in a welcoming environment. They are an integral part of making sure our visitors have an engaging and positive experience while visiting the museum! A desire to help people have great experiences, whether they are a visitor or a fellow staff member, is the most important qualification!

3 Days per week including 1 weekend day

Available for 1 to 2 programs or special events per month, after hours

Responsibilities

Admissions:

• Greets individuals and bus groups, provide orientations and recommendations for different experiences guests can engage in while on campus.
• Sells Studio, Gallery, and Tour experiences to visitors, and gain understanding of POS and reservation systems.
• Answers phones, direct calls, and provide guests with assistance with online bookings over the phone.
• Open and close duties as assigned.

Museum Store & Café:

• Assists customers with their purchases by being familiar with Store Merchandise
• Serves as a cashier in the café, following all health & safety practices; willing to obtain TIPs Certification.
• Replenishes inventory, stock, and display merchandise in an attractive and neat manner.
• Open and close duties as assigned.

Membership & Programs:

• Explains the benefits of Membership to new visitors by being familiar with Membership options
• Assists with museum events and special experiences.
• Supports overall museum operations, and mission as well as safety policies to ensure the safety of the collections, staff, and facility.
• Other duties as assigned.

Computer Literacy and Technology Skills

Demonstrated ability to use standard workplace technology, including Microsoft Office applications (Outlook, Word, Excel), shared calendars, email, cloud-based file storage, and collaboration tools (e.g., Teams). Must be able to follow documented procedures, maintain accurate digital records, and quickly learn and reliably use museum systems to support efficient workflows and clear communication.

Experience & Qualifications

• Personable with excellent communication skills.
• Work confidently, courteously, and efficiently in a busy environment.
• Comfortable using a variety of technology systems, and willing to help visitors engage with digital technology (Mobile App) while on campus.
• Enjoys interacting with customers and making recommendations.
• Desire to help people have great experiences.
• Interest in visual arts with a curiosity to learn about Norman Rockwell and Illustration art.

General Museum Hours:

Open 6 days a week to the public, closed Wednesdays.

Part Time Staff receive a 12-month membership to the Norman Rockwell Museum, complimentary admission passes for friends & family, and a Staff Membership Card which provides you free admission to 40+ Museums/Arts/Cultural Attractions Organizations in Massachusetts.