Guest Services Assistant Manager

Hunter Museum of American Art; Chattanooga (TN); On-site; USD 19,000 - 27,000; Full time

Job summary

The Hunter Museum of American Art seeks a Guest Services Assistant Manager to coordinate and supervise the staff at the Guest Service desk and Museum Gift Shop, ensuring a high-quality, engaging guest experience.

You will assist in daily operations, oversee cash handling, memberships, and store sales, and partner with other departments on promotions and events, while helping with staff development, training and budgeting.

Qualifications

• Bachelor's degree preferred; related customer service work experience including supervisory experience.

Responsibilities

• Lead daily operations of the Guest Service desk with focus on customer service, organization and efficiency, ensuring accurate guest visitation data and admissions payments.
• Oversee revenue goals for Museum Store, memberships, and attendance.
• Develop staff through scheduling, supervision, and training; enforce check-in and cash handling procedures.
• Participate in training to stay current on exhibitions, programs and skill development.
• Ensure professional guest interactions and timely resolution of visitor concerns and complaints.
• Collaborate with Facilities to keep public spaces clean and inviting.
• Coordinate with internal teams for memberships, marketing, promotions and events.
• Assist with inventory management, pricing, stocking, receiving and store displays; train staff on product knowledge.
• Support Communications in promoting the museum store via print and digital media, with social media emphasis.
• Assist with promotions including trunk shows, signings, seasonal events and group promotions.
• Assist with budgeting for Guest Service and Museum Store; monitor approved budgets.
• Assist with hiring, training and evaluating Guest Service and Museum Store staff; ensure dress code compliance.
• Attend weekly huddles, meetings and fundraising events; provide administrative support as needed.
• Other duties as assigned.

Skills

Guest service protocols

Leadership

Retail management

POS procedures

MS Office

Social media

Education

Bachelor's degree preferred

Job description

The Guest Services Assistant Manager is responsible for the coordination, supervision and management of the staff who work the Guest Service desk and Museum Gift Shop and plays an important role in ensuring that the Guest Services department provides a high-quality and engaging experience or all museum guests, visitors, gift shop customers and fellow teammates. Additionally, the Guest Services Assistant Manager has oversight of the accurate accounting for the Guest Services staff, museum admissions, Guest Service desk membership payments and Museum Gift Shop sales.

Essential Duties and Responsibilities

• Assists in leading the daily operations of the Guest Service desk with a focus on (i) customer service, organization and efficiency, ensuring guests are attended to professionally, courteously and promptly and (ii) ensuring guest/member visitation data and guest admission payment is correct.
• Assists in ensuring the department’s revenue goals including Museum Store sales, memberships and attendance are met.
• Work with department manager in employee development including scheduling, supervising Guest Services Associates, ensuring adherence to guest admission check-in and cash handling procedures.
• Participates in regular training as directed to maintain a working knowledge of the exhibitions and programs offered by the Hunter Museum and skillset development.
• Ensures Guest Service staff communicates professionally, provides a positive museum experience and resolves visitor concerns and complaints in a timely manner.
• Works with the Facility Department to ensure public spaces (stairs, lobby, coat room, gift shop, restrooms and entry doors) are neat, clean and inviting.
• Partners with internal departments to ensure up-to-date communication/information about memberships, marketing, educational promotions and special events.
• Responsible for assisting with inventory management including pricing, stocking, receiving, ordering, managing store display and product knowledge training for staff.
• Assists the department manager with the Communications Department to promote the museum store in both print and electronic media with a heavy social media focus.
• Assists with developing plans and implements special store promotions inclusive of trunk shows, book signings, holiday promotions and special group promotions.
• Assists the manager of department and Director of Operations in preparing the annual Guest Service and Museum Store budgets and manages the approved budgets.
• Assists the department manager in hiring, training and evaluating Guest Service and Museum Store staff. Assists with the implementation and enforcement of Hunter Museum standard dress code protocol for Guest Service Associates.
• Participates in weekly huddles, all staff meetings, curatorial exhibition walk throughs and provides administrative support as needed, including assistance with museum fundraising events.
• Other duties as assigned.

Knowledge, Skills, and Abilities Required

• Knowledge of Guest Service protocols and procedures.
• Ability to develop and implement effective initiatives and strategies to ensure consistent excellent guest experiences in all areas of the Hunter Museum.
• Strong communication, negotiation and leadership skills.
• Retail management and design experience.
• Knowledge of POS cash register procedures.
• Strong technical skills including MicroSoft Suite and social media channels.

Educational/Experience Requirements

• College Degree preferred with course work in business, arts, marketing or sales preferred. Related customer service work experience including at least two years of supervisory experience or an equivalent combination of education, training and experience.
• Microsoft Office skills including Outlook, Word, Excel and Access.

Licenses or Certification Required

• Government issued identification.
• Expected to complete 1 st Aid, CPR and AED training.

Working Conditions/Physical Demands

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical requirements include stooping, kneeling, bending, standing, squatting, crouching, crawling, pushing, pulling, climbing (ladders), and lifting.

Full-time, hourly ($16.83/hour); Must be able to work a flexible schedule including evenings, weekends and holiday hours.

All submissions must be received by November 2, 2026, at 5:00 PM EST.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.