Guest Service Specialist (Part-Time)

Museum of Science; Boston (MA); On-site; USD 25,000 - 27,000; Full time

Job summary

The Museum of Science in Boston seeks a guest services professional to deliver exceptional service across phone, email, and chat. You will use CRM and POS systems, liaise with multiple departments, and help ensure smooth guest check-ins, program fulfillment, and membership processing.

Hours are Wednesday through Friday, with a focus on accuracy, policy adherence, and safeguarding sensitive items in the lost-and-found.

Qualifications

• Deliver Exceptional Guest Service across phone, email, and chat.
• Utilize CRM & POS systems to perform transactions and record keeping.
• Liaise across departments to ensure smooth guest check-ins, program fulfillment, and membership processing.
• Support revenue and safety protocols, enforce policies, and manage the lost and found program.

Responsibilities

• Maintain knowledge of offerings across channels to provide prompt, accurate information.
• Record transactions and inquiries accurately in CRM/POS systems.
• Coordinate with departments to ensure smooth guest experiences and program fulfillment.
• Assist with enforcing safety policies and handling sensitive items in the lost and found.

Skills

Guest service

Communication

Teamwork

Calm under pressure

Attention to detail

Tools

CRM systems

POS systems

Microsoft Office

Job description

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

Who We Are

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.

The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.

What You’ll Accomplish

• Deliver Exceptional Guest Service: Utilize in-depth knowledge of Museum offerings across channels to provide prompt, accurate service and information by phone, email, and chat. Act as a positive representative of the Museum, ensuring each guest has an outstanding experience.
• Utilize CRM & POS Systems: Maintain a working knowledge of the Museum’s customer relationship management and point of sale systems and contact center software to accurately and efficiently perform transactions and record keeping.
• Museum-Wide Connection: Liaise across departments to complete tasks that ensure smooth guest check-ins, program fulfillment, and departmental support, including membership fulfillment and report processing.
• Support Revenue and Safety Protocols: Handle transactions with accuracy, enforce policies to protect the Museum and guest experiences, and assist with the Museum's lost and found program, maintaining the security and integrity of sensitive items.

The work hours for this position will be Wednesday-Friday

What We’re Looking For (Competencies)

• Accountability and Follow-Through: Completes detailed tasks thoroughly and correctly and handles all necessary tasks in a timely fashion to ensure an exceptional guest experience.
• Calm under pressure: Maintains stable performance when under the pressure of heavy call and email volume.
• Communication: Speaks and writes clearly and articulately with executive presence. Maintains this standard in all forms of written communication, including email. Maintains a high level of communication with management and other Science Central staff throughout the day.
• Technical chops: Experience with learning specialized software for sales, etc., and with the Microsoft Office suite.
• Professional Integrity (Handling Sensitive Items/Information): Ability to handle sensitive guest information and valuable lost and found items in an honest, respectful, and ethical manner. To engender a climate of trust and fairness in all dealings with colleagues and the public within and outside the institution.

How We Work-Our Values

Mission-Focused: We inspire a lifelong love of science in everyone.

Audience-Driven: Everything we do begins with the people we serve.

Innovative: We are curious, take smart risks, share responsibility, and own outcomes.

Generous: We offer time and energy towards common goals.

Salary Range

$18 - $19.36 USD

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.