Guest Services Attendant (Part-Time)

Imagine Children's Museum; Everett (WA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Sick time

Free membership

Discounts

Perks program

Job summary

Imagine Children’s Museum seeks a friendly Guest Services Attendant to deliver outstanding service and guide guests through a rich, engaging visit. You’ll handle admissions, memberships, and store interactions while promoting programs and events, and assisting during special events.

The role requires a flexible schedule with evenings and weekends, onsite in Everett, WA. Prior customer service and retail exposure are preferred; basic Word/Excel skills are expected.

Qualifications

• Minimum 2 years of customer service experience preferred.
• Experience working in a retail setting.
• Computer skills using Word and Excel desired

Responsibilities

• Provide outstanding customer service to museum visitors.
• Orient guests to the Museum and answer questions.
• Process admissions and memberships payments and assist with the Museum Store.
• Promote memberships and provide information about programs and events.
• Interact with visitors and engage them during the visit.
• Prepare exhibits for opening and closing.
• Maintain clean and safe exhibits and visitor areas.
• Participate in special events and staff meetings.
• Be available for evening and weekend work.
• Maintain a neat and professional appearance.
• Assist with after-hour events as assigned.
• Perform other duties as assigned.

Skills

Customer service

Retail experience

Teamwork

Word/Excel

Tools

POS system

Job description

Description

Position Summary

Guest Services Attendant is responsible for providing friendly and outstanding customer service so that our guests have an engaging and immersive visitor experience. The Box Office & Guest Services Attendant will interact with guests daily and answer questions, assist with Museum directions, process payments for admissions and memberships, and provide general support to the guests and Guest Services team.

Essential Functions/Major Responsibilities

• Provide outstanding customer service to Museum visitors
• Orient guests to the Museum, answer questions, process payments for admissions, memberships and Museum Store
• Actively promote Museum memberships and provide membership information
• Provide up-to-date information on Museum programs, events, activities
• Interact and engage visitors
• Prepare exhibits for opening and closing
• Maintain clean and safe exhibits and visitor areas
• Participate in special events and required staff meetings
• Be available for evening and weekend work
• Maintain neat and professional appearance in accordance with Employee Handbook
• Assist with after-hour events as assigned
• Other duties as assigned

Requirements

Position Requirements

• Enthusiastic and energetic personality that enjoys working with adults and children.
• Flexible schedule
• Ability to be flexible and work in an evolving environment.
• Ability to work as a committed team player.
• Create an environment where positive thinking and attitudes are valued and expected.
• Commitment to Imagine Children’s Museum Core Values

Education and/or Experience

• Minimum 2 years customer service experience preferred.
• Experience working in a retail setting.
• Computer skills using Word and Excel desired

Supervisory Responsibility

None

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works in a typical interactive exhibit environment with moderate noise levels.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High level of public contact.
• Regularly required to stand and walk for long periods of time, climb ladders and stairs.
• Occasionally lift and or move up to 30 pounds.
• Speak and hear sufficiently to communicate clearly in person, over the telephone, and in small groups.
• Mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks; interpreting and applying oral/written instructions.
• Ability to bend, carry, reach to the side, front and overhead, push, pull, walk, stand, twist and squat, grab, squeeze are repetitive motions required of the position.
• Occasionally exposed to outdoor elements including high and low temperatures, precipitation, and wind.
• Regularly exposed to moderate noise in and around exhibits.
• Occasionally exposed to small and/or enclosed spaces.

This is a part-time position, 24 hours per week, onsite in Everett. The pay is $20 an hour. Candidates must be available to work a flexible schedule including evenings until 8:30 PM for after hour events, weekends, and holidays.

• All part-time employees receive accrued sick time, anniversary appreciation day, free museum membership, discounts, and other museum perks!