Guest Relations Associate

Creative Discovery Museum; Chattanooga (TN); In loco; USD 16.000 - 23.000; Part-time

Descrizione del lavoro

Creative Discovery Museum is seeking a part-time Guest Relations Associate to run the museum’s ticket desk, assist with Birthday parties, and support the membership program. You will deliver superior customer service, greet visitors, follow museum scripts, and handle transactions at the point of sale with accuracy and courtesy.

This role requires upselling memberships and programs, managing cash drawers, completing end-of-day closing, assisting with cleaning and safety, and supporting events.

Competenze

• Superior customer service at all times.
• Able to educate and upsell memberships and programs.
• Experience with POS systems and cash handling.
• Willingness to work weekends and some nights.
• Ability to stand/walk for extended periods.

Mansioni

• Provide superior customer service and greet visitors using museum scripts.
• Educate customers on products, upsell memberships and programs, and meet monthly goals.
• Operate the point-of-sale system and handle all transactions accurately.
• Maintain cash drawers and ensure adequate change throughout shift.
• Open and close the desk, complete end-of-day procedures.
• Clean and stock the lobby, ticket desk, and membership stand.
• Monitor safety and security, assist in emergencies, and report incidents.
• Deliver Celebrations & Events to guests with high standards of service.
• Perform other duties as assigned.

Conoscenze

Sales driven

Team oriented

Work under pressure

Multitasking

Part-time schedule

Formazione

High School Diploma

Descrizione del lavoro

The Guest Relations Department handles the day-to-day operations of the Museum’s ticket desk and Birthday parties while supporting the membership program. Superior customer service skills are required. Staff are responsible for sales, cash control, cleaning and safety and security.

Essential Duties and Responsibilities

• Customer Service: Required to provide superior customer service at all times. Associates will greet all visitors with welcoming demeanor ensure consistency of information by following Museum scripts, and handle all interactions with visitors courteously and politely.
• Educate and sell: Be conversant on all products to best present and sell to the customer. Associates will be asked to achieve monthly goals, upsell products, programs, and memberships, understand all memberships and membership specials to help the customer decide which membership fits them best.
• Operate point of sale computer: Must demonstrate competency on the point-of-sale system and complete all customer transactions properly. Associates will be required to change receipt printer paper, utilize basic troubleshooting skills, and complete customer transactions.
• Cash Control: Adhere to all proper money handling policies and procedures. Associates maintain cash drawers but ensuring an adequate supply of change remains in their assigned drawer throughout their shift.
• Open and complete end-of-day closing: Keep the ticket desk stocked, tidy, and ready for the day’s activities. Associates are required to complete opening/closing checklists, shut down computer system at end of day.
• Cleaning and stocking: Ensure the lobby and ticket desk are always clean and presentable. Restock brochures, sweep the lobby daily, tidy up ticket counter, and keep membership stand stocked.
• Safety and Security: Ensure all guests are checked in properly by monitoring guest entrance and exit. Associates will report any door alarms, any unauthorized weapons in the building to management, respond to fire alarm including announcements, communicate with the security and maintenance department, usher guests to the closest exit in event of emergency, respond to weather announcements, and monitor the door during lost child codes. Use safety measures when using equipment and ensure safe and secure storage of inventory.
• Celebrations & Events: Ensure all celebrations, including birthday and after-hours parties, are delivered to guests with a high standard of excellence.
• All other duties as assigned.

Knowledge, Skills and Abilities Required

• Must be sales driven
• Team oriented with demonstrated ability to effectively communicate and work with a variety of personalities
• Ability to work in high pressure environment
• Ability to multi-task
• Must be able to work a consistent part time schedule

Education/Experience Requirements

• High School Diploma

Working conditions

Weekend and some night work required

Some holiday work

Noise level high at times

Standing and walking on the Museum floor for extended periods of time and the lifting of supplies

Part-time, hourly (Starting at $14.00). Regular schedule may include holidays, evenings, and weekends.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.