Ice Arena Guest Services Pro - Part Time

The Sports Facilities Advisory & Management; Harbor Pines (CA); In loco; USD 21.000 - 28.000; Part-time

Descrizione del lavoro

The Skating Edge Ice Arena in Harbor City, CA is seeking a part-time Guest Services Team Member to deliver exceptional customer service, assist guests with inquiries, ticket sales, and concessions, and maintain a welcoming environment.

You will greet guests, process payments, and help manage event information in a fast-paced ice arena setting. This role emphasizes guest satisfaction, teamwork, and safety compliance.

Competenze

• Must be at least 18 years old.
• Flexible schedule including nights, weekends, and holidays.
• Excellent communication and guest service skills.
• Detail-oriented with strong organizational abilities.
• Ability to stay calm in a fast-paced environment.
• Cash handling experience preferred.

Mansioni

• Greet guests and provide information and way-finding.
• Provide courteous first-in-class service to all guests.
• Sell tickets for events and activities.
• Register guests and process payments for leagues, camps, clinics, etc.
• Know and explain facility programs and schedules.
• Operate multi-line phones.
• Record waivers and event information.
• Record event scores and print game sheets daily.
• Maintain confidentiality of guest and team member data.
• Resolve guest concerns or escalate to management.
• Enforce venue policies and procedures.
• Perform additional duties as assigned.

Conoscenze

Communication

Customer service

Cash handling

Multi-tasking

Teamwork

Attention to detail

Descrizione del lavoro

The Skating Edge Ice Arena in Harbor City, CA is seeking a part-time Guest Services Team Member to deliver exceptional customer service, assist guests with inquiries, ticket sales, and concessions, and maintain a welcoming environment.

You will greet guests, process payments, and help manage event information in a fast-paced ice arena setting. This role emphasizes guest satisfaction, teamwork, and safety compliance.