Front Desk Agent

Bliss By The Sea; Saint Augustine (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Bliss By The Sea in Saint Augustine, FL is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and provide information about resort amenities and local attractions.

You will collaborate with housekeeping and maintenance, handle multi-line phone calls, and balance transactions while delivering exceptional service in a fast-paced, guest-first environment.

Qualifications

• Previous hospitality or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and positive demeanor.
• Computer proficiency with ability to learn property management systems.
• Multi-tasking abilities in a fast-paced environment.

Responsibilities

• Welcome guests with genuine warmth and handle efficient check-in/check-out processes
• Process reservations, room assignments, and payments accurately
• Provide knowledgeable information about resort amenities, services, and local attractions
• Respond promptly to guest inquiries and requests both in person and via phone
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Handle special requests and resolve concerns with a positive, solution-oriented approach
• Manage the multi-line phone system professionally and efficiently
• Balance daily transactions and maintain accurate records
• Support resort security procedures and emergency protocols

Skills

Communication

Interpersonal skills

Multi-tasking

Problem-solving

Attention to detail

Flexibility

Tools

Property management system

Job description

Description

Are you passionate about providing exceptional guest service and creating warm, welcoming first impressions? Do you thrive in dynamic environments where every day brings new faces and opportunities to shine?

As our Front Desk Agent, you'll be the friendly face that sets the tone for our guests' entire stay. You won't just be checking people in - you'll be the ambassador of our resort, the local expert who helps visitors discover hidden gems, and the problem-solver who ensures every vacation moment is perfect from arrival to departure.

Working at Bliss by the Sea means becoming part of a close-knit family that values your contributions and recognizes that our team members are the heart of our success. Whether you're an experienced hospitality professional or someone with natural people skills and a passion for service, we provide the support you need to grow professionally that brings visitors back year after year.

Key Responsibilities:

• Welcome guests with genuine warmth and handle efficient check-in/check-out processes
• Process reservations, room assignments, and payments accurately
• Provide knowledgeable information about resort amenities, services, and local attractions
• Respond promptly to guest inquiries and requests both in person and via phone
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Handle special requests and resolve concerns with a positive, solution-oriented approach
• Manage the multi-line phone system professionally and efficiently
• Balance daily transactions and maintain accurate records
• Support resort security procedures and emergency protocols

Qualifications:

• Previous hospitality or customer service experience preferred
• Excellent communication and interpersonal skills
• Professional appearance and positive demeanor
• Computer proficiency with ability to learn property management systems
• Multi-tasking abilities in a fast-paced environment
• Problem-solving skills and attention to detail
• Flexibility to work mornings, evenings, weekends, and holidays as needed