Guest Services Associate – Hospitality & Rentals

Siegel Group Nevada Inc; Paradise (NV); On-site; USD 45,847,000 - 57,308,000; Full time

Job summary

Siegel Group Nevada Inc is seeking a Customer Service Representative for our Paradise property. You will greet guests, answer phones, and manage front-desk tasks to create a positive first impression.

You will handle room availability, process transactions, maintain records, take work orders, distribute mail, and keep the office welcoming. A HS diploma and 6 months of customer service is required. Weekend shifts and a fast-paced environment are expected.

Qualifications

• HS Diploma or equivalent
• 6 months customer service experience
• Legally able to work within State and Federal guidelines

Responsibilities

• Greet customers in a friendly, positive manner as they enter the property
• Answer phones quickly and courteously, within 3 rings
• Knowledge of room openings and availability
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily
• Accurately handle all cash and charge transactions
• Make cash drops in the safe
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm
• Take work orders from residents and process correctly in the system
• Receive and distribute mail to residents
• Maintain a clean and inviting office
• Other duties as assigned

Skills

Customer service

Education

HS Diploma or equivalent

Job description

Siegel Group Nevada Inc is seeking a Customer Service Representative for our Paradise property. You will greet guests, answer phones, and manage front-desk tasks to create a positive first impression.

You will handle room availability, process transactions, maintain records, take work orders, distribute mail, and keep the office welcoming. A HS diploma and 6 months of customer service is required. Weekend shifts and a fast-paced environment are expected.