Guest Experience Specialist — Fast-Paced Hospitality

Siegel Group Nevada Inc

Reno (NV)

On-site

USD 20,664,000 - 30,307,000

Full time

14 days+

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Job summary

Siegel Group Nevada Inc is seeking a Customer Service Representative to greet residents and guests at the property, answer phones, manage vacancies, and process transactions. This on-site role requires strong communication and cash handling, with postings to Craigslist and daily record-keeping.

The position demands 8-hour shifts, including weekends and holidays, and a fast-paced, upbeat environment. Minimum HS diploma and 6 months of customer service experience are required, with compliance to

Qualifications

HS Diploma or equivalent.
6 months customer service experience.
Legally able to work within State and Federal guidelines.

Responsibilities

Greet all customers in a friendly, positive manner as they enter the property.
Answer phones quickly and courteously, within 3 rings.
Knowledge of room openings and availability.
Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
Accurately handle all cash and charge transactions.
Make cash drops in the safe.
Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
Take work orders from residents and process correctly in the system.
Receive and distribute mail to residents.
Maintain a clean and inviting office.