Guest Services Associate — Front Desk & Reservations

ESA Management, LLC; Irvine (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering скидки

Job summary

ESA Management, LLC is seeking a Guest Services Representative in Irvine, CA. The GSR will check guests in and out, answer phones, process reservations and payments, and maintain front desk operations per company guidelines.

You will handle guest requests, resolve issues through the Make it Right process, assist with breakfast setup, and keep areas clean and organized. Benefits include weekly pay, competitive wages, vision insurance, 401(k), EAP, and employee perks.

Qualifications

• Proficient English communication.
• Ability to operate the property management system and audit reports.
• Follows safety rules and maintenance procedures.
• Performs routine reports and correspondence.
• Performs basic arithmetic for transactions.

Responsibilities

• Assist guests with check-in/check-out and payments.
• Answer phones and respond to guest requests with follow-through.
• Resolve guest issues using the Make it Right process.
• Process reservations and manage room assignments and departures.
• Maintain front desk areas and assist with breakfast setup and cleanliness.
• Promote ESA value to guests and convert inquiries into reservations.
• Collect guest information and identify sales opportunities.
• Adhere to safety and security policies and report issues.

Skills

English proficiency

PMS software

Front desk operations

Safety rules & procedures

Basic arithmetic

Guest issue resolution

Education

High school diploma or GED

Tools

Property management system (PMS)

Job description

ESA Management, LLC is seeking a Guest Services Representative in Irvine, CA. The GSR will check guests in and out, answer phones, process reservations and payments, and maintain front desk operations per company guidelines.

You will handle guest requests, resolve issues through the Make it Right process, assist with breakfast setup, and keep areas clean and organized. Benefits include weekly pay, competitive wages, vision insurance, 401(k), EAP, and employee perks.