Guest Services Associate – Front Desk (Hotel)

Hyat; Findlay Township (PA); Sur place; USD 19 000 - 26 000; Plein temps

Résumé du poste

Hyat is seeking a Front Desk Agent in Pittsburgh, PA to greet guests, check them in, and ensure a smooth stay. The role requires attention to detail, courtesy, and efficient handling of registrations and payments.

You'll operate in a 24/7 hotel environment, communicate clearly with guests, upsell services when appropriate, and maintain accurate records while supporting other front desk staff. The position is full-time, on-site in Pittsburgh with varied shifts.

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality or customer service preferred.
• Strong math and cash handling abilities.
• Clear communication in English.

Responsabilités

• Greet guests and register them in the system.
• Process check-ins/outs and handle payments.
• Provide information on local attractions and outlets.
• Answer phones and relay messages.
• Resolve guest issues following policy.

Connaissances

Customer service

Cash handling

English communication

Multitasking

Formation

High school diploma

Outils

POS system

Computer skills

Description du poste

Hyat is seeking a Front Desk Agent in Pittsburgh, PA to greet guests, check them in, and ensure a smooth stay. The role requires attention to detail, courtesy, and efficient handling of registrations and payments.

You'll operate in a 24/7 hotel environment, communicate clearly with guests, upsell services when appropriate, and maintain accurate records while supporting other front desk staff. The position is full-time, on-site in Pittsburgh with varied shifts.