Front Office Supervisor: Guest Experience & Operations

Hyat

Findlay Township (PA)

On-site

USD 42,000 - 62,000

Full time

3 days ago

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Job summary

Hyat in Pittsburgh, PA is seeking an Assistant Front Office Manager to oversee daily front desk operations and guest services. You will support the Front Office Manager, supervise staff, and ensure high standards of service in a busy hospitality environment.

The role requires experience in front office operations, supervisory responsibilities, and strong communication skills. Collaboration with housekeeping and other departments is essential to maintain seamless guest experiences and drive guest

Qualifications

Experience in front office operations and supervisory roles in hospitality.
Knowledge of PMS and guest service standards.
Strong communication and interpersonal skills.

Responsibilities

Assist in managing daily front office operations including guest check‑in and check‑out processes.
Supervise and support front desk staff, ensuring adherence to policies and service standards.
Handle guest inquiries, complaints, and special requests promptly and professionally.
Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
Assist in staff scheduling, training, and performance evaluations to maintain a motivated team.
Monitor front office financial transactions, including billing and cash handling, ensuring accuracy and compliance.
Contribute to the development and implementation of front office procedures and service improvement initiatives.