Guest Services Associate - Front Desk

Hilton Grand Vacations Inc.; Naples (CA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Travel discounts program

401(k) program with company match

Tuition reimbursement

Employee stock purchase program

Paid vacation and sick days

Job summary

Hilton Grand Vacations Inc. is hiring for a Front Desk Clerk to welcome Owners and Guests, check them in and out, and handle reservations and payments at our busy property in California.

You will respond to guest requests, coordinate with housekeeping and maintenance, and ensure smooth operations with a team-focused approach. The role emphasizes strong English communication, multitasking, reliable scheduling, and a professional demeanor.

Qualifications

• Prior customer service experience required.
• Professional demeanor and clear communication in English.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Flexibility to adapt to schedule changes and cover shifts as needed.
• Demonstrates anticipating customer needs and building confidence in interactions.

Responsibilities

• Check in and out Owners and Guests.
• Respond to guests’ requests and assist with reservations or changes.
• Generate invoices and collect payments.
• Maintain safety deposit boxes and manage housekeeping/maintenance requests.
• Work as a team to complete daily duties and restock front desk supplies.
• Other duties as requested by leadership.

Skills

Customer service

Professional demeanor

English proficiency

Multitasking

Flexibility

Anticipates customer needs

Interpersonal confidence

Job description

Hilton Grand Vacations Inc. is hiring for a Front Desk Clerk to welcome Owners and Guests, check them in and out, and handle reservations and payments at our busy property in California.

You will respond to guest requests, coordinate with housekeeping and maintenance, and ensure smooth operations with a team-focused approach. The role emphasizes strong English communication, multitasking, reliable scheduling, and a professional demeanor.