Front Desk Clerk On Call

Hilton Grand Vacations Inc.; Naples (CA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Travel discounts program

401(k) program with company match

Tuition reimbursement

Employee stock purchase program

Paid vacation and sick days

Job summary

Hilton Grand Vacations Inc. is hiring for a Front Desk Clerk to welcome Owners and Guests, check them in and out, and handle reservations and payments at our busy property in California.

You will respond to guest requests, coordinate with housekeeping and maintenance, and ensure smooth operations with a team-focused approach. The role emphasizes strong English communication, multitasking, reliable scheduling, and a professional demeanor.

Qualifications

• Prior customer service experience required.
• Professional demeanor and clear communication in English.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Flexibility to adapt to schedule changes and cover shifts as needed.
• Demonstrates anticipating customer needs and building confidence in interactions.

Responsibilities

• Check in and out Owners and Guests.
• Respond to guests’ requests and assist with reservations or changes.
• Generate invoices and collect payments.
• Maintain safety deposit boxes and manage housekeeping/maintenance requests.
• Work as a team to complete daily duties and restock front desk supplies.
• Other duties as requested by leadership.

Skills

Customer service

Professional demeanor

English proficiency

Multitasking

Flexibility

Anticipates customer needs

Interpersonal confidence

Job description

At Hilton Grand Vacations, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. We at HGV will help you reach your goals and build your future!

Main Responsibilities:

• Check in and out Owners and Guests
• Respond to guests’ requests.
• Assists guests with reservations or changes.
• Generates invoices and collects payments.
• Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Work as a team with co-workers to complete checklists and daily duties.
• Prepares and consistently restocks the front desk with supplies.
• Other duties as requested by your leader.

What are we looking for:

• Prior customer service experience.
• A professional demeanor.
• Proficient in the English language, both verbally and in writing.
• Ability to multi-task responsibilities and prioritize.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Anticipates customer needs and thinks about how work impacts customers
• Builds confidence in self and others with honest and diligent interactions.

Preferred, but not required:

• Precious Front Desk Clerk experience.
• Cash handling.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek’s Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Main Responsibilities:

• Check in and out Owners and Guests
• Respond to guests’ requests.
• Assists guests with reservations or changes.
• Generates invoices and collects payments.
• Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Work as a team with co-workers to complete checklists and daily duties.
• Prepares and consistently restocks the front desk with supplies.
• Other duties as requested by your leader.

What are we looking for:

• Prior customer service experience.
• A professional demeanor.
• Proficient in the English language, both verbally and in writing.
• Ability to multi-task responsibilities and prioritize.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Anticipates customer needs and thinks about how work impacts customers
• Builds confidence in self and others with honest and diligent interactions.

Preferred, but not required:

• Precious Front Desk Clerk experience.
• Cash handling.