Front Desk Clerk

Hilton Grand Vacations; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Clerk in New York, NY. In this role, you will ensure every guest interaction is positive, manage check-ins and check-outs, and respond to guest requests. Ideal candidates should have strong interpersonal skills, a high school diploma, and previous customer service experience. Join us for a chance to make memorable guest experiences while working in a dynamic environment.

Qualifications

• High School Graduate or Equivalent.
• Proficient English language interpersonal skills.
• Open availability for schedule changes.
• Ability to multi-task and prioritize duties.
• Prior cash handling and data entry experience.
• Previous customer service experience.

Responsibilities

• Accesses reservation system to assist guests.
• Ensures accurate charges and payment collection.
• Handles cash transactions and balances postings.
• Issues safety deposit boxes and manages room keys.
• Receives housekeeping and maintenance requests.

Skills

Interpersonal skills in English

Cash handling experience

Customer service experience

Multi-tasking abilities

Ability to prioritize duties

Education

High School Graduate or Equivalent

Job description

Overview

Join to apply for the Front Desk Clerk role at Hilton Grand Vacations.

We are looking for a Front Desk Clerk to join our team at The Quin Central Park. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

Main Responsibilities

• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Ensures accurate charges and credit are posted and payment is collected.
• Handles credit card and cash transactions and responsible in balancing any cash related postings.
• Issues safety deposit boxes to the guest and owner as needed and controls room keys while upholding guest and owner’s privacy, security and confidentiality.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Other tasks may be asked by management as needed.

What are we looking for?

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• High School Graduate or Equivalent
• Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
• Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands
• Ability to multi-task responsibilities and prioritize duties to organizational demands
• Prior cash handling and data entry experience required
• Previous customer service experience
• Prior hospitality or related experience

Preferred, But Not Required

• Previous Front Desk or relevant work history
• Bilingual
• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitality