Guest Services Ambassador — Front Desk & Ops

WSS Newnan; Newnan (GA); On-site; USD 18,000 - 19,000; Full time

Job summary

Sandpiper Property Management, LLC is seeking a Guest Services Ambassador (GSA) to be the essential face of our hotel, overseeing front desk operations and coordinating guest services. You will support reservations, laundry, safety, and revenue initiatives while delivering an exceptional guest experience.

This role requires strong communication, conflict management, and sales skills, with a focus on accuracy, safety, and cross-functional support across departments.

Qualifications

• Effective communication with staff and guests.
• Ability to read, comprehend, and follow written procedures.
• Respond calmly in situations of conflict and stress.
• Adapt to changes in daily work and problem solve in a timely manner.

Responsibilities

• Greet guests warmly and assist them with needs.
• Coordinate front desk operations including check-ins, renewals, reservations, and property tours.
• Ensure safety and compliance and respond to emergencies per procedures.
• Document work activity according to policy and log appropriately.
• Cross-train on duties of non-management staff as needed.

Skills

Communication with staff and guests

Conflict management

Sales skills

Adaptability

Job description

Sandpiper Property Management, LLC is seeking a Guest Services Ambassador (GSA) to be the essential face of our hotel, overseeing front desk operations and coordinating guest services. You will support reservations, laundry, safety, and revenue initiatives while delivering an exceptional guest experience.

This role requires strong communication, conflict management, and sales skills, with a focus on accuracy, safety, and cross-functional support across departments.