Guest Services Ambassador: Front Desk & Guest Experience

WSS Virginia Beach; Virginia Beach (VA); On-site; USD 18,000 - 19,000; Full time

Job summary

Sandpiper Hospitality (SH) in Virginia Beach is seeking a Guest Services Ambassador (GSA) to be the hotel’s friendly face and service champion at the front desk. You will lead front desk operations, ensure guest satisfaction, and work with other departments to deliver an exceptional stay.

The role emphasizes hospitality, operational accuracy, safety protocols, and proactive guest engagement to maximize guest satisfaction and revenue opportunities while maintaining a positive energy on site.

Responsibilities

• Guest Relations: Provide an excellent guest experience by greeting guests warmly and offering assistance. Meet with and solicit comments from guests regularly to determine satisfaction. Respond to situations as they arise and manage guest conflict effectively.
• Front Desk Coordination: Coordinate all front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Handle operational needs efficiently to ensure a seamless experience.
• Safety & Compliance: Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency. Inspect studios and public spaces daily according to company and brand standards.
• Revenue Generation: Execute the lead management process and review Studio Inventory daily to maximize studio revenue. Maintain effective sales of ancillary offerings to maximize overall revenue.

Job description

Sandpiper Hospitality (SH) in Virginia Beach is seeking a Guest Services Ambassador (GSA) to be the hotel’s friendly face and service champion at the front desk. You will lead front desk operations, ensure guest satisfaction, and work with other departments to deliver an exceptional stay.

The role emphasizes hospitality, operational accuracy, safety protocols, and proactive guest engagement to maximize guest satisfaction and revenue opportunities while maintaining a positive energy on site.