Guest Services Ambassador: Front Desk & Operations Pro

Sandpiper Property Mgt; Austin (TX); On-site; USD 21,000 - 22,000; Full time

Job summary

Sandpiper Property Management, LLC seeks a Guest Services Ambassador in Austin, TX to be the hotel’s face and primary guest contact, blending front desk duties with essential operations support. You will greet guests, manage check-ins and reservations, support laundry and safety tasks, and work across departments to maximize guest satisfaction and property revenue.

This on-site role requires clear communication, calm conflict handling, and proactive cross-training of non-management staff, with a

Qualifications

• Strong communication with staff and guests.
• Ability to manage conflicts calmly and professionally.
• Effective negotiation and sales skills to upsell ancillary services.

Responsibilities

• Greet guests warmly and ensure a high level of guest satisfaction.
• Coordinate check-ins, reservations, renewals, and property tours.
• Maintain safety and follow procedures.
• Document activities using proper logs.
• Sell ancillary offerings to maximize revenue.
• Perform laundry duties as required.

Skills

Communication

Conflict management

Sales negotiations

Job description

Sandpiper Property Management, LLC seeks a Guest Services Ambassador in Austin, TX to be the hotel’s face and primary guest contact, blending front desk duties with essential operations support. You will greet guests, manage check-ins and reservations, support laundry and safety tasks, and work across departments to maximize guest satisfaction and property revenue.

This on-site role requires clear communication, calm conflict handling, and proactive cross-training of non-management staff, with a