Guest Services Supervisor: Front Desk Lead (Free Parking)

Holiday Inn NOLA; United States; On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Free employee parking

Job summary

Holiday Inn NOLA in New Orleans seeks a Guest Services Supervisor for front office support, ensuring smooth check-in/out and top-tier guest service. You will guide front desk staff, promote teamwork, and uphold brand standards to deliver a welcoming stay.

The role requires leadership, strong communication, and the ability to multitask under pressure, with flexibility for weekends and holidays. Free employee parking is provided.

Qualifications

• Education: High school diploma or equivalent required.
• 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera, or similar) a plus.
• Prior supervisory or team lead experience preferred.
• Strong leadership and communication skills.
• Excellent guest service and problem-solving abilities.
• Ability to multitask and remain professional under pressure.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Knowledge of cash handling and front desk procedures.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

Skills

Leadership

Customer Service

Problem Solving

Multitasking

Cash Handling

Front Desk Procedures

Microsoft Office

Shift Flexibility

Education

High School Diploma

Tools

OnQ

Opera

Job description

Holiday Inn NOLA in New Orleans seeks a Guest Services Supervisor for front office support, ensuring smooth check-in/out and top-tier guest service. You will guide front desk staff, promote teamwork, and uphold brand standards to deliver a welcoming stay.

The role requires leadership, strong communication, and the ability to multitask under pressure, with flexibility for weekends and holidays. Free employee parking is provided.