Guest Services Agent — Welcoming, Efficient Hospitality

MCR; Southaven (MS); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision

Job summary

MCR is seeking a Front Desk Agent for Home2 Suites by Hilton Memphis - Southaven, MS. The core mission is to ensure guests enjoy a friendly arrival and departure, addressing needs promptly with hospitality.

Responsibilities include efficient check-in/out, up-to-date rate knowledge, handling guest requests, and maintaining cleanliness and teamwork. A positive attitude and a willingness to learn are essential, with a varied schedule including evenings and weekends.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
• Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
• Rate Schedule: Up-to-date understanding of room rates, promotions.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.

Skills

Can-Do Attitude

Listening

Conflict Resolution

Communication Skills

Hospitality and Guest Service

Teamwork

Job description

MCR is seeking a Front Desk Agent for Home2 Suites by Hilton Memphis - Southaven, MS. The core mission is to ensure guests enjoy a friendly arrival and departure, addressing needs promptly with hospitality.

Responsibilities include efficient check-in/out, up-to-date rate knowledge, handling guest requests, and maintaining cleanliness and teamwork. A positive attitude and a willingness to learn are essential, with a varied schedule including evenings and weekends.