Guest Experience Agent — Front Desk & Guest Services

Chambers Hotel; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Travel Discounts

Training & Development

Referral Bonus

Job summary

Chambers Hotel seeks a Guest Service Agent to warmly greet guests, handle check-ins, and manage reservations with accuracy and courtesy. You will verify payments, balance accounts, and respond to guest needs to ensure a smooth stay.

Responsibilities include assisting with luggage, supporting breakfast service when required, and maintaining high guest satisfaction. This role requires excellent communication and a proactive service mindset.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs promptly.
• Register guests and assign rooms accurately.
• Establish methods of payment and verify credit.
• Make and confirm reservations for guests.
• Balance accounts and conduct basic audits.
• Respond to guest requests and resolve issues as they arise.
• Secure valuables using hotel safes when needed.
• Assist in breakfast areas or with luggage during peak periods.
• Ensure overall guest satisfaction and communicate needs to management.

Skills

Customer service

Cash handling

Communication

Education

High School diploma

Tools

PMS system

Job description

Chambers Hotel seeks a Guest Service Agent to warmly greet guests, handle check-ins, and manage reservations with accuracy and courtesy. You will verify payments, balance accounts, and respond to guest needs to ensure a smooth stay.

Responsibilities include assisting with luggage, supporting breakfast service when required, and maintaining high guest satisfaction. This role requires excellent communication and a proactive service mindset.