Guest Services Coordinator - Hybrid Hospitality Pro

Placements24; Roanoke (VA); Hybrid; USD 11,000 - 16,000; Full time

Benefits offered by this job

Hybrid work arrangement

Employee discounts on hotel services

Training and career development

Job summary

Placements24 is seeking a Guest Services Coordinator to join our client’s team in East London, Eastern Cape. You will handle guest inquiries, assist with requests, and act as a liaison between guests and hotel departments to ensure a seamless stay.

The ideal candidate has at least 2 years in guest services, excellent communication, and proficiency with PMS and standard office software. English fluency is essential, with additional languages a plus.

Qualifications

• Minimum of 2 years of experience in guest services or front desk within the hospitality industry.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using property management systems (PMS) and standard office software.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Fluency in English is essential; additional languages are a plus.

Responsibilities

• Respond promptly and professionally to guest inquiries via phone, email, and in person, providing accurate information and assistance.
• Manage guest requests for services such as reservations, transportation, amenities, and local recommendations.
• Facilitate communication between guests and other hotel departments (e.g., housekeeping, maintenance, F&B) to ensure swift resolution of needs.
• Assist in resolving guest complaints or concerns, escalating issues to management when necessary, and ensuring guest satisfaction.
• Maintain guest records and preferences in the property management system to personalize future stays.
• Contribute to a positive and welcoming atmosphere for all guests, embodying the brand's commitment to service excellence.

Skills

Communication skills

Interpersonal skills

Attention to detail

Tools

Property Management System (PMS)

Office software

Job description

Placements24 is seeking a Guest Services Coordinator to join our client’s team in East London, Eastern Cape. You will handle guest inquiries, assist with requests, and act as a liaison between guests and hotel departments to ensure a seamless stay.

The ideal candidate has at least 2 years in guest services, excellent communication, and proficiency with PMS and standard office software. English fluency is essential, with additional languages a plus.