Front Desk Agent

Marriott Resorts Hospitality Corporation; Harbour Town (SC); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

On-Site Parking or Gate Pass

Complimentary uniforms & safety shoes

Bus tickets Palmetto Breeze

Discounted golf

Cell phone discounts

Fitness center discounts

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent to welcome Owners and guests, check them in, explain amenities and assist with requests. The role emphasizes guest satisfaction and teamwork in a hospitality setting.

The position offers competitive pay and benefits, with flexibility to work varied shifts and weekends, as part of a supportive, guest-focused environment.

Qualifications

• No formal degree required (as described in ad).
• Availability to work various shifts, holidays, weekends.
• Able to lift/carry/push/pull items up to 25 lbs.
• Background and drug screening may be required.

Responsibilities

• Checks Owners/guests into villas and reviews property amenities, services, hours and local areas of interest.
• Responds to guests' questions and requests; coordinates with other departments to resolve issues.
• Explains room features and locations (e.g., room key, ice/vending areas).
• Follows up to ensure guest requests are met and routes calls to the proper department.
• May assist with bellman and runner duties as needed.
• Welcomes guests and maintains professional interactions; contributes to team goals.

Job description

Hourly Rate: $18.50 Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities

• Benefit Eligibility will vary by position
• Site Specific Perks
• On-Site Free Parking or Gate Pass
• Complimentary uniforms including safety shoes
• Complimentary bus tickets for Palmetto Breeze
• Discounted golf (Heritage Collection at Port Royal and Shipyard)
• Cell phone discounts
• Fitness center discounts

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality - and exceptional longevity - of our relationships with our associates and customers.

Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members