Front Desk Agent

Vistana Management Inc; Orlando (FL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Free on-site parking

Shoe credit (Shoes for Crews)

Team lunches (monthly/quarterly)

Guest satisfaction awards

Travel discounts

Tuition reimbursement

Medical/Dental/Vision benefits

Job summary

Marriott Vacations Worldwide in Orlando is seeking a friendly Guest Services Agent to welcome Owners and guests, check them into villas, explain property amenities and local areas of interest, and coordinate with other departments to resolve requests. You will help create memorable vacation moments by delivering attentive service.

A typical day includes answering calls, assisting guests with questions, and supporting bellman duties as needed.

Qualifications

• Experience delivering guest-focused service in hospitality or retail environments.
• Excellent communication and listening skills.
• Ability to multitask and respond promptly to requests.

Responsibilities

• Check Owners/guests into villas and explain amenities.
• Answer calls and route to appropriate departments.
• Identify and explain room features and local activities.
• Follow up to ensure requests are met to satisfaction.
• Assist with bellman/runner duties as needed.
• Maintain professional interactions with guests and colleagues.

Skills

Customer service

Communication

Job description

Hourly Rate: $18.60 Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled.

Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities

*Benefit Eligibility will vary by position Site Specific Perks Free on-site parking Work shoe credit through Shoes for Crews twice a year Monthly and/or quarterly team lunches Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members