Front Desk Agent

Vistana Scottsdale Management Inc; Scottsdale (AZ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Free On-Site Parking

Discounted meals

Complimentary soft drinks

Department celebrations

Associate recognition programs

Work shoe stipend

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent in Scottsdale, AZ. The role supports Owners and guests by providing memorable experiences, explaining amenities, and directing service requests to the right teams.

You will assist with check-ins, answer inquiries, and help coordinate activities and local information. A welcoming, professional demeanor is required for a high-standard guest experience.

Qualifications

• Experience delivering guest services in hospitality or vacation ownership.
• Strong listening and problem-solving skills to handle guest requests.
• Ability to explain amenities and services clearly to Owners/guests.

Responsibilities

• Check Owners/guests into villas and explain amenities and hours.
• Respond to questions and coordinate with departments to resolve issues.
• Inform guests about room features and local activities.
• Follow up to ensure requests are met to satisfaction.
• Answer calls and route to appropriate departments; assist with bellman duties as needed.
• Maintain professional, courteous interactions and uphold company standards.

Skills

Customer service

Hospitality

Communication

Teamwork

Tools

POS systems

Job description

Hourly Rate: $22.00 Are you looking for a place where meaningful moments are made together? Hourly Wage: $22.00 Shift: 1st/2nd; must be available to work weekends and holidays Position type: Full Time

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities

Benefit Eligibility will vary by position

• Site Specific Perk: Free On-Site Parking Discounted meals, complimentary soft drinks
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Work shoe stipend provided

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together.

Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members