Guest Services Agent — Villas & Experiences

Hyatt Hotels Corporation; Cathedral City (CA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Free Parking

Department celebrations

Monthly associate recognition and not

Job summary

Hyatt Vacation Club (HVC) is seeking a Guest Services Agent to welcome Owners and guests, help create memorable vacation memories and coordinate with hotel teams. You will check guests into villas, review amenities, and assist with inquiries to ensure a smooth stay.

The role emphasizes a friendly, inclusive service style, with shifts including weekends and holidays. You will contribute to a supportive team culture and uphold safety and policy standards.

Qualifications

• Availability to work varied shifts, holidays and weekends.
• Able to lift/carry/push/pull up to 25 lbs as needed.
• Willingness to interact with guests and resolve issues across departments.

Responsibilities

• Check guests into villas and explain property amenities and local activities.
• Listen to questions or concerns and coordinate with other departments to resolve issues.
• Identify room features and explain key usage to guests.
• Follow up to ensure requests are met to guests' satisfaction.
• Answer phone calls and route to appropriate departments.
• Assist with bellman and runner duties as needed.
• Maintain welcoming, professional interaction with guests and colleagues.

Skills

Customer service

Communication

Teamwork

Multitasking

Job description

Hyatt Vacation Club (HVC) is seeking a Guest Services Agent to welcome Owners and guests, help create memorable vacation memories and coordinate with hotel teams. You will check guests into villas, review amenities, and assist with inquiries to ensure a smooth stay.

The role emphasizes a friendly, inclusive service style, with shifts including weekends and holidays. You will contribute to a supportive team culture and uphold safety and policy standards.