Front Desk Agent

Hyatt Vacation Ownership; Town and Country (WA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family

Growth and Development

Seasonal Retention Bonus

Free Parking

Job summary

Hyatt Vacation Ownership is seeking a Guest Services Agent to create memorable stays for Owners and guests at our villas. You will be the friendly face helping guests explore local activities and ensuring a welcoming environment.

You will check guests in, answer inquiries, coordinate with other departments, and promote our standards of care and inclusivity. Competitive pay and benefits are offered.

Qualifications

• Availability to work various shifts, holidays, and weekends.

Responsibilities

• Checks Owners/guests into villas and reviews property amenities and local activities.
• Responds to guests' questions and requests, coordinating with other departments to resolve issues.
• Explains room features and guides guests on hotel services.
• Follows up to ensure requests are satisfied.
• Answers phone calls and routes to appropriate departments.
• May assist with bellman and runner duties as needed.
• Upholds guest experience standards and safety procedures.

Job description

Hourly Rate: $24.00

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

• *Benefit Eligibility will vary by position

Site Specific Perks

• Free Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Discounts on local food, fitness, recreation
• Seasonal Retention Bonus

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests’ questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.