Guest Experience Specialist — Front Desk

Hyatt Vacation Ownership; Cathedral City (CA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Free Parking

Medical/Dental/Vision/401K

Travel discounts

Tuition Reimbursement

Growth and Development Opportunities

Seasonal Retention Bonus

Associate Appreciation Week

Monthly recognition programs

Discounts on local food & recreation

Job summary

Hyatt Vacation Ownership is seeking a Guest Services Agent to assist Owners and guests with villa check-ins, local area information, and memorable experiences. You will coordinate with other departments to resolve requests, explain room features, and ensure guest satisfaction across diverse properties.

The role offers competitive pay and benefits, including medical/dental/vision and 401K opportunities, travel discounts, and professional growth options.

Responsibilities

• Checks Owners/guests into villas for their stay and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listen and respond to guests' questions, concerns, and requests and contact other departments to help resolve guest issues.
• Identify and explain room features to guests (e.g., use of room key, ice and vending areas).
• Follow up with Owners/guests to ensure their requests or problems have been met to their satisfaction.

Job description

Hyatt Vacation Ownership is seeking a Guest Services Agent to assist Owners and guests with villa check-ins, local area information, and memorable experiences. You will coordinate with other departments to resolve requests, explain room features, and ensure guest satisfaction across diverse properties.

The role offers competitive pay and benefits, including medical/dental/vision and 401K opportunities, travel discounts, and professional growth options.