Guest Services Agent - Villa Check-Ins & Travel Perks

Marriott Vacations; Orlando (FL); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision

401K

Travel discounts

Tuition reimbursement

Counseling & support

Growth opportunities

On-site parking

Shoe credit

Company coat

Sunscreen provided

Team building events

Associate recognition

Descripción de la vacante

Marriott Vacations Worldwide (MVW) is seeking a Guest Services Agent in Orlando to assist Owners and guests with check-in, local activities, and concierge-style service. This role emphasizes attentive listening, prompt resolution of requests, and collaboration with other departments to ensure a memorable stay.

The position offers competitive pay, benefits, travel discounts, and growth opportunities within MVW.

Formación

• Customer service mindset and hospitable demeanor.
• Ability to listen and resolve guest requests with courtesy.
• Availability to work weekends and holidays.

Responsabilidades

• Checks Owners/guests into villas and reviews amenities, hours, and local activities.
• Responds to guest questions and coordinates with other departments to resolve issues.
• Explains room features and guides guests to use facilities (ice, vending, etc.).
• Follows up to ensure guest requests are satisfied and routes calls appropriately.
• Assists with bellman or runner duties as needed.
• Upholds company policies and safety procedures.

Descripción del empleo

Marriott Vacations Worldwide (MVW) is seeking a Guest Services Agent in Orlando to assist Owners and guests with check-in, local activities, and concierge-style service. This role emphasizes attentive listening, prompt resolution of requests, and collaboration with other departments to ensure a memorable stay.

The position offers competitive pay, benefits, travel discounts, and growth opportunities within MVW.