Guest Services Pro - Front Desk Agent (Urban Hotel)

HRI Hospitality; Pittsburgh (Allegheny County); On-site; USD 32,000 - 44,000; Full time

Job summary

The Industrialist Hotel in downtown Pittsburgh is seeking a Guest Services Agent to deliver outstanding guest service at the front desk. You will welcome guests, assist with check-in/check-out, respond to requests, and coordinate with housekeeping and maintenance to ensure a seamless stay.

Strong customer service, communication, and multitasking skills are essential, along with a friendly, professional demeanor. Prior hospitality experience and PMS familiarity are a plus.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with hotel PMS is a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Coordinate with housekeeping and maintenance for timely room readiness.
• Maintain a clean, organized front desk and lobby area.
• Work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data-entry

Problem-solving

Friendly demeanor

Education

High school diploma

Tools

Hotel PMS

Job description

The Industrialist Hotel in downtown Pittsburgh is seeking a Guest Services Agent to deliver outstanding guest service at the front desk. You will welcome guests, assist with check-in/check-out, respond to requests, and coordinate with housekeeping and maintenance to ensure a seamless stay.

Strong customer service, communication, and multitasking skills are essential, along with a friendly, professional demeanor. Prior hospitality experience and PMS familiarity are a plus.