Guest Services Agent

Industrialist Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Job summary

The Industrialist in downtown Pittsburgh is seeking a friendly Guest Services Agent to welcome guests, check them in and out, and respond to requests with a can-do attitude.

You will coordinate with housekeeping and maintenance, handle payments and reservations, and maintain a welcoming front desk. Prior hospitality or customer service experience is preferred; PMS experience is a plus.

Qualifications

• Basic customer service skills preferred.
• Experience with front desk or hospitality is a plus.

Responsibilities

• Greet, check guests in/out efficiently and courteously.
• Respond to guest inquiries and resolve issues promptly.
• Handle payments, room assignments, and reservations changes accurately.
• Coordinate with housekeeping and maintenance to ensure timely room readiness.
• Maintain a clean and welcoming front desk and lobby area.
• Work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma

Tools

Hotel PMS

Job description

INDUSTRIALIST HOTEL 124 rooms | 1,277 sq. ft. event space Amenities include: signature restaurant (The Rebel Room), social lounge, fitness center, in-room dining, valet parking, conference & lounge areas. Blending historic character with modern lifestyle design, The Industrialist in downtown Pittsburgh offers an authentic guest experience. With prime access to shops, local restaurants, the Business District, riverfront trails, and convenient public transit, the property provides an engaging environment for hospitality professionals passionate about dynamic, urban hospitality. The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.

JOB DESCRIPTION

Job Title: Guest Services Agent

Department: Front Office

Supervision Exercised: NONE

Supervision Received: Front Office Supervisor and Front Office Manager

Minimum Requirements

• Education High school diploma preferred.
• Experience Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.
• Skills and Knowledge Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Equal Opportunity Employer

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.