Front Desk Agent

HRI Hospitality; Pittsburgh (Allegheny County); Hybrid; USD 17,000 - 22,000; Full time

Job summary

The Industrialist in downtown Pittsburgh seeks a courteous Guest Services Agent to warmly welcome guests, process check-ins/outs, and respond to guest needs. This front desk role emphasizes accurate payments, room changes, and smooth coordination with housekeeping to ensure a flawless stay.

You'll join a vibrant, urban hotel team and contribute to memorable guest experiences in a historic yet modern setting. Weekend and holiday shifts are required, with opportunities for growth.

Qualifications

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Experience with hotel PMS a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication skills

Multitasking

Data entry

Problem-solving

Friendly demeanor

Education

High school diploma

Tools

PMS (Property Management System)

Job description

INDUSTRIALIST HOTEL124 rooms | 1,277 sq. ft. event spaceAmenities include: signature restaurant (The Rebel Room), social lounge, fitness center, in-room dining, valet parking, conference & lounge areas.Blending historic character with modern lifestyle design, The Industrialist in downtown Pittsburgh offers an authentic guest experience. With prime access to shops, local restaurants, the Business District, riverfront trails, and convenient public transit, the property provides an engaging environment for hospitality professionals passionate about dynamic, urban hospitality.The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.# JOB DESCRIPTION**Job Title**: Guest Services Agent**Department:** Front Office**Supervision Exercised:** NONE**Supervision Received:** Front Office Supervisor and Front Office Manager**MINIMUM REQUIREMENTS****Education*** High school diploma preferred.**Experience*** Previous hospitality or customer service experience preferred.* Experience with hotel Property Management Systems (PMS) a plus.**Skills and Knowledge*** Strong customer service and communication skills.* Ability to multitask in a fast-paced environment.* Basic computer and data-entry proficiency.* Problem-solving and conflict-resolution ability.* Professional, friendly, and welcoming demeanor.## **Job Duties and Responsibilities*** Greet, register, and check guests in/out efficiently and courteously.* Respond to guest inquiries, requests, and concerns promptly and professionally.* Handle payments, room assignments, and reservation changes accurately.* Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.* Maintain a clean and organized front desk and lobby area.* Willingness to work varied shifts, including weekends and holidays.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements*.*